Frequently Asked Questions

Can I buy HOME brand products in person?

We have some in-person events planned for 2023 & 2024. Follow us on social media to stay up-to-date on our next pop-up.

Do you take custom orders?

Yes! Send an email go

What's the return/exchange policy?

We offer a 365-day return and exchange policy on most of our products. We stand by the quality and design of everything we make, so if you need to make a change, we're here for you every step of the way. Just let us know how we can assist, and we'll do our best to find the perfect solution for you.

Some important notes:

All exchanges for a different color or size are free. 

Items must be in the same condition as when they were received.

Aka must not be used, altered, or washed.

For domestic (USA) returns, we provide you with a prepaid return label and deduct a $9.99 flat rate from your order total. 

Once we process your return at our warehouse, we will refund you the full amount of the purchase less the cost of shipping ($9.99).

For international returns, customers must pay the return shipping cost. Please bear in mind that it usually takes about 5 business days from the time we receive the goods for the funds to process.

See our International Shipping page for more details.

Markdown/Sale are final sale and ineligible for return or refund.

Merchandise must be returned within 365 days of original purchase date.

How should I care for my glassware in the wash?

Absolutely, taking care of glassware is like taking care of a good friend – with a little love and attention, they'll shine and stay with you for a long time! Here are some friendly tips to keep your glassware looking its best:

Gentle Hands: Treat your glassware like it’s delicate, because, well, it is! When washing, use warm, soapy water and a soft sponge. Avoid using abrasive materials that could scratch or damage the glass.

Drying with Care: After washing, pat them dry with a clean, soft cloth. Air-drying is great, but if you can, avoid stacking glasses while they dry. This helps prevent them from chipping.

Mind the Temperature: Extreme temperatures can stress out your glass buddies. Don’t subject them to sudden, drastic temperature changes. For example, if your glassware is hot from the dishwasher, let it cool down a bit before adding cold liquids.

Hand vs. Dishwasher: If your glassware is labeled as dishwasher-safe, great! But even then, the top rack is usually the safer spot. If you have delicate or hand-painted glasses, it's best to wash them by hand to preserve their beauty.

Storage Smarts: When you store your glassware, make sure it’s in a safe place where it won’t knock against other items. It’s like giving them their own cozy spot in your cabinet.

Watch Out for Stains: If you’re using your glasses for colorful beverages like red wine or fruit juice, give them a rinse shortly after use. This prevents stains from settling in and helps them stay crystal clear.

Handle with Love: Lastly, be mindful when clinking glasses during toasts. A little gentleness ensures your glasses will chime happily without the risk of breaking.

Remember, a little TLC goes a long way in keeping your glassware looking gorgeous and ready for any occasion. Happy sipping! 🥂

Other Questions?

Contact us here.